To Our Valued Customers and Partners,
We understand that there is concern during these unprecedented times around health issues leading to business continuity risk. In response, we want to provide you with information regarding our strategy to mitigate these risks and protect our ability to deliver products and service to you.
Many of our customers are in industries considered “critical infrastructure segments” under Presidential Policy Directive 21. As such, our manufacturing facility continues to operate at normal levels in support of these customers.
Employees whose jobs allow, are working from home.
Our supply channel has not seen any significant disruptions.
To date, outbound customer shipments have not been impacted.
We have suspended visitors to our facilities in order to minimize the health risks to all involved and ask for your understanding. With technology we can now utilize video as an effective tool for machine factory acceptance tests (FAT) and encourage you to use this service whenever possible in the coming weeks.
At this time we are postponing all service calls for our field service technicians and engineers other than those required in support of our customers in industries considered “critical infrastructure segments” . We are maintaining our parts and service support and stand ready to support your needs.
Thank you for your continued partnership.